Noria Strata

After-sales & complaints for stone The complaint. Solved in days.

The customer sends photos. The system finds the slab, bundle and block, and suggests a replacement with the same veins. You see what it cost.

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After-sales · #A-204Open
WhatsApp · 3 photos

PR-1176Kitchen · Glyfada

Complaint #A-204

A crack at the countertop corner, 2 days after installation.

Found from the order

SLB-2628-04Bundle 33BLK-2628Face B-3

Saw 22 cmCrew B

Kitchen · Glyfada

Morning, the corner of the counter has cracked.

Mon 09:12: Received with photos

days, from the photo to the new slab on the counter
3
phone calls and papers to find the slab
0
what the complaint cost, line by line
€545
October cracks with the same cause, found by the AI
5 / 7

Illustrative scenario

One complaint, from the photo to the cause

A crack in the counter. Solved in three days, with its cause.

  1. 1Mon 09:12

    The photo arrives.

    Two days after installation, the client sends three photos on WhatsApp: a crack at the corner of the counter. They go into complaint #A-204, on the order.

  2. 2Mon 09:13

    It finds the slab on its own.

    From the order it finds slab SLB-2628-04, bundle 33, block BLK-2628 and face B-3. It knows the slab was cut on Saw 2, at 2 cm, and installed by Crew B.

  3. 3Wed 10:00

    Same veining, from the same bundle.

    Its neighbours are already in the same kitchen. The system suggests the closest free one, #07 of bundle 33, so the change does not show.

  4. 4Thu 13:30

    Solved in three days.

    The new slab goes in, the complaint closes and the client gets a message. You see what it cost: €545, slab, cutting and installation.

  5. 5End of October

    The AI finds the cause.

    Seven cracks in October, and five are 2 cm slabs from face B-3, cut on Saw 2. The AI suggests 3 cm for this material and a check of the blades, before an eighth.

01Photos

The complaint comes with photos.

The client sends it from the Portal or a link, or sends photos on WhatsApp. Or your salesperson opens it. It all goes into one record, on the order.

  • Portal, link or WhatsApp
  • Or the salesperson opens it
  • On the order, with the photos
One complaint, wherever it comes from

The recordOpen

Complaint #A-204

PR-1176 · Kitchen · Glyfada

Source:WhatsApp

SLB-2628-04 · Bundle 33 · BLK-2628

WhatsApp: the photos go into the record. Complaint #A-204

02Replacement

The new slab, with the same veining.

Every slab knows which bundle and block it came from, and where its neighbours went. The system suggests the closest free one from the same bundle, so it matches.

  • Slab, bundle, block, face
  • The closest free slab
  • Same veining, same thickness
Bundle 33 · 12 slabs from BLK-2628
  • #01On another job
  • #02In the same kitchen
  • #03In the same kitchen
  • #04Cracked
  • #05In the same kitchen
  • #06On another job

Side by side

#04 · Cracked
3 slabs further along the same block
#07Suggested

#07: 3 slabs further along the same block

03Causes

The AI finds what repeats.

Strata AI looks at all complaints together, by material, face, machine and crew, with the cost and the time to fix. And it tells you what to change so it does not happen again.

  • By material, face, machine, crew
  • Cost and time to fix
  • What to change
The year's complaints · 41

Complaints per month

  • Cracks
  • Other
Complaints per month
MonthCracksOther
Nov12
Dec03
Jan12
Feb11
Mar03
Apr12
May13
Jun02
Jul12
Aug01
Sep12
Oct74

October's 7 cracks

  • B-36 / 7

  • A-11 / 7

5 of the 7: B-3, Saw 2, 2 cm

It suggests 3 cm for this material and a check of Saw 2's blades.

€2,610 of the month's €3,420

The difference

A helpdesk knows the ticket. Noria knows the slab.

A helpdesk keeps the complaint. Noria knows which block the slab came from, where its neighbours are and what the fix cost.

  • Photos

    From the client's phone.

  • The slab

    Found from the order.

  • Bundle and block

    Where it came from.

  • Face

    Back to the quarry.

  • Same veining

    A replacement from the same bundle.

  • Crew

    Goes to the one who installed it.

  • Cost

    Slab, cutting, installation.

  • Strata AI

    Finds the cause.

With Strata AI

AI finds the cause.

Strata AI looks at complaints together and shows what repeats: material, supplier, machine, crew.

All about Strata AI
Strata AI

You: Why did crack complaints go up in October?

5 of the 7 are 2 cm slabs from blocks of face B-3, cut on Saw 2. I suggest 3 cm for this material and a check of Saw 2's blades.

From 41 complaints (2025–2026) and every slab's history

Ask

Who it is for

Who uses it.

Which solution for whom
Questions

After-sales: questions

Yes, from the Portal or a link, with photos. Or your salesperson opens it.

From the QR label or the order. Every slab knows its bundle and block.

Yes. The complaint opens on the project line item and goes to the crew that did it.

Yes: complaints by material, supplier, machine and crew, with cost and time to fix.

Yes, by email, SMS or WhatsApp, from your own account. The crew gets a notification in the app.

Yes. It suggests the closest free slab from the same bundle, because it knows where its neighbours went.

Yes: slab, cutting and installation for every complaint, and all of them together by material, machine and crew.

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inside Noria.

With your blocks and your slabs.

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